Interview
Questions
Customer Success Manager Interview Questions
Behavioral questions for CSM interviews in SaaS 2025. Covers onboarding, churn prevention, relationship building, metrics, and cross-functional collaboration.
Tell me about a time you had to deliver difficult feedback to someone.
Describe a time when you received criticism you disagreed with. How did you handle it?
Tell me about a disagreement you had with a coworker. How did you resolve it?
Give an example of how you handled a situation where team members had conflicting priorities.
Describe how you measure customer health and success.
How do you prioritize your accounts when you have limited time?
Tell me about a time you identified an upsell opportunity with an existing customer.
How do you handle a customer who is unhappy with the product?
Tell me about a time you turned around a customer who was about to churn.